User Manual Q&AAnswer
Jan 16, 2025 - 12:38 AM
If you are experiencing a "System Extension Blocked" message when installing the Samsung Portable SSD Software on your macOS device, please follow these troubleshooting steps:
1. Check the version of macOS your system is running and ensure that you have the latest version of the Portable SSD Software (version 1.6.6 or higher). You can download the latest version from the Samsung website at https://www.samsung.com/semiconductor.... Note that the software for the T7 Touch and T7 is different from previous generations of portable SSDs (T5, X5, and lower).
2. Change your system's software settings to allow the use of the software. Open "Security & Privacy" in the "System Preferences" menu. Look for the message "System software from developer 'Samsung Electronics' was blocked from loading" and click the "Allow" button next to it.
3. Re-connect your Portable SSD to your device and execute the Samsung Portable SSD Software.
4. If the problem persists, try deleting and re-installing the Samsung Portable SSD Software.
5. If the issue continues after following the above troubleshooting steps, we recommend contacting an authorized Samsung service center for further assistance.
Please note that the troubleshooting steps may vary depending on the version of macOS and the specific error message you encounter.
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