User Manual Q&AAnswer
Jan 15, 2025 - 03:00 AM
If your Logitech M185 wireless mouse is not working, here are some troubleshooting steps you can try:
1. Check if the mouse is powered on: Make sure the mouse is turned on by sliding the On/Off switch located on the bottom of the mouse.
2. Check the USB Nano receiver: Ensure that the USB Nano receiver is securely plugged into a USB port on your computer. If it is plugged into a USB hub, try plugging it directly into a USB port on your computer. If you are using a tower PC and the receiver is far from the mouse, you can visit www.logitech.com/usbextender for a USB extender.
3. Check the battery orientation: Open the battery door on the bottom of the mouse and check if the battery is inserted correctly. The positive (+) and negative (-) ends of the battery should align with the markings inside the battery compartment.
4. Change the mouse surface: Try using the mouse on a different surface. Remove any metallic objects between the mouse and the Nano receiver, as they can interfere with the wireless connection.
5. Move the Nano receiver closer: If possible, move the Nano receiver to a USB port closer to the mouse. This can help improve the signal strength.
6. Reconnect the mouse with the Nano receiver: For Windows operating systems, you can try reconnecting the mouse with the Nano receiver by launching the Connect utility from www.logitech.com/connect_utility.
If none of these steps resolve the issue, it is recommended to visit the Logitech support website at www.logitech.com/support for further assistance or contact Logitech customer support using the contact information provided in the manual.
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