User Manual Q&AAnswer
Jan 08, 2025 - 11:51 PM
There could be a few reasons why your laptop is not charging properly with the EASYLONGER YN-046P Laptop Power Bank. Here are some troubleshooting steps you can try:
1. Make sure you are using the correct USB-C port: The power bank has two USB-C ports. Ensure that you are using the USB-C1 port, which is marked "IN/OUT," to charge your laptop. The USB-C2 port is only for output and cannot be used to charge the power bank.
2. Check the power battery level: Before using the power bank, make sure it has enough charge. The LED lights on the power bank indicate the power level. If the power bank has a low battery level, it may not provide sufficient power to charge your laptop.
3. Verify laptop compatibility: Confirm that your laptop is compatible with the PD (Power Delivery) protocol. Some laptops may require specific charging protocols or have limitations on the power input they can accept. Refer to your laptop's user manual or specifications to ensure compatibility.
4. Check laptop charging settings: Ensure that your laptop's USB-C port charging is enabled. Some laptops have settings that need to be enabled to allow charging through the USB-C port. Check your laptop's power settings or consult the user manual for instructions.
5. Try a different charging cable: The cable you are using to connect the power bank to your laptop may be faulty or not compatible with rapid charging technology. Try using a different USB-C cable that supports the PD standard protocol.
6. Avoid extreme temperatures: High or low temperatures can affect the charging performance of the power bank. Ensure that the power bank is not exposed to temperatures that are too hot or too cold, as it may impact its charging capabilities.
7. Laptop power consumption: The maximum output of the power bank depends on the power consumption of your laptop. If your laptop consumes less power than the maximum output of the power bank (100W), the charging speed may fluctuate. This is a smart setting to protect your laptop. Check your laptop's power consumption and adjust your expectations accordingly.
If you have tried these troubleshooting steps and are still experiencing issues, it is recommended to contact EASYLONGER customer support for further assistance. They will be able to provide specific guidance based on your laptop model and the power bank.
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