User Manual Q&AAnswer
Dec 28, 2024 - 05:48 AM
There could be a few reasons why your headphones with a lightning connector are not working. Here are some troubleshooting steps you can try:
1. Ensure compatibility: Make sure that your headphones are compatible with your iPhone model. The ADPROTECH Lightning Headphones Earphones are compatible with iPhone 11/11 Pro/11 Pro Max, iPhone XS/XS Max, iPhone XR/X, iPhone 8/8 Plus, iPhone 7/7 Plus, iPad Pro 10.5in, iPad 9.7in, and iPod Touch.
2. Check iOS version: Ensure that your iOS device is running on iOS 10 or later. Older iOS versions may not support the lightning headphones.
3. Reconnect firmly: Disconnect and reconnect your headphones firmly to the lightning port on your iPhone. Sometimes, a loose connection can cause issues.
4. Restart your device: Try restarting your iPhone and then reconnecting the headphones. This can help reset any temporary software glitches.
5. Test with another device: If possible, try connecting your headphones to another compatible device to see if they work. This will help determine if the issue is with the headphones or your iPhone.
If none of these steps resolve the issue, it is recommended to reach out to ADPROTECH customer support for further assistance. They can provide specific troubleshooting steps or determine if there is a defect with the headphones.
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