User Manual Q&AAnswer
Dec 27, 2024 - 04:18 AM
If your Yobola Bluetooth Earbuds are not working, there are a few troubleshooting steps you can try:
1. Make sure the earbuds are charged: Place the earbuds in the charging case and ensure that the case is connected to a power source. The charging case LED should blink red while charging and turn solid red when fully charged. If the earbuds are not charging or the LED does not indicate a full charge, try using a different charging cable or power source.
2. Reset the earbuds: To reset the earbuds, place them in the charging case with the lid open. Press and hold the button on the charging case for 10+ seconds until you see a change in the indicator light. This should reset the earbuds and resolve any connectivity issues.
3. Check Bluetooth settings: Ensure that Bluetooth is turned on and discoverable on your device. On your device, go to Settings > Connections > Bluetooth and make sure it is enabled. Also, make sure the earbuds are in pairing mode by following the instructions in the user manual.
4. Forget and reconnect: If the earbuds were previously paired with your device, try forgetting the connection and reconnecting them. On your device, go to Bluetooth settings, find the earbuds in the list of paired devices, and select "Forget" or "Unpair." Then, follow the pairing instructions in the user manual to reconnect the earbuds.
5. Contact customer support: If none of the above steps resolve the issue, it is recommended to reach out to Yobola customer support for further assistance. They can provide specific troubleshooting steps or arrange for a replacement if necessary.
Please refer to the user manual for more detailed instructions and troubleshooting tips.
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