User Manual Q&AAnswer
Dec 17, 2024 - 10:42 PM
If your GOOPRO True Wireless Headphones are not connecting to your smartphone, here are some troubleshooting steps you can try:
1. Make sure the earphones are charged: Ensure that the earphones have enough battery power by placing them in the charging case and making sure the case is charged.
2. Reset the earphones: Remove the earphones from the charging case and turn them off. Then, press and hold the touch control area on both earbuds simultaneously for a few seconds until a white LED light flashes on both earbuds. This will reset the earphones and may help with the connection.
3. Forget and reconnect the earphones: On your smartphone, go to the Bluetooth settings and forget the GOOPRO True Wireless Headphones. Then, place the earphones back in the charging case and take them out again to turn them on. Go back to your smartphone's Bluetooth settings and reconnect to the earphones.
4. Update software and firmware: Ensure that both your smartphone and the earphones have the latest software and firmware updates. Check for updates in the settings of your smartphone and consult the GOOPRO website or user manual for instructions on updating the earphones' firmware.
5. Try pairing with another device: If possible, try pairing the earphones with another Bluetooth-enabled device to see if the issue is specific to your smartphone. This will help determine if the problem lies with the earphones or your device.
If none of these steps resolve the issue, it is recommended to contact GOOPRO customer support for further assistance.
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