User Manual Q&AAnswer
Dec 14, 2024 - 05:30 AM
If your Robo Alive 71100B Robotic Swimming Turtle is not moving in the water, there are a few troubleshooting steps you can try:
1. Ensure proper battery installation: Double-check that the LR44 batteries are inserted correctly, with the positive (+) and negative (-) ends aligned properly.
2. Check for debris or tangled parts: Inspect the turtle for any debris or tangled parts that may be hindering its movement. Remove any obstructions carefully.
3. Gently shake the turtle: Try gently shaking the turtle to see if it responds. Sometimes, a slight movement can help kickstart its motion.
4. Clean the turtle: If the turtle has been used in dirty water, it may have accumulated dirt or other contaminants that could affect its movement. Clean the turtle with light soap and water, ensuring it is rinsed thoroughly before using it again.
5. Battery power: Even if the batteries are properly inserted, they may not have enough power to operate the turtle. Try replacing the batteries with fresh ones to see if that resolves the issue.
If none of these troubleshooting steps solve the problem, there may be a mechanical issue with the turtle. In that case, it is recommended to contact the manufacturer's customer support for further assistance or to inquire about warranty coverage.
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