User Manual Q&AAnswer
Nov 03, 2024 - 09:32 PM
If your SONY WI-C310 Bluetooth headphones are not turning on despite being charged properly, there could be a few possible reasons for this issue. Here are some troubleshooting steps you can try:
1. Check the charging cable and connection: Ensure that the charging cable is securely connected to both the headphones and the power source. Try using a different charging cable to eliminate any issues with the cable itself.
2. Verify the charging indicator: When the headphones are charging, there should be a light indicator on the headphones to show the charge level. Make sure that the lights are glowing as expected, indicating that the headphones are indeed receiving power.
3. Manually turn on the headphones: Press and hold the capacitive touch control on the headphones for about 5 seconds. This should manually turn on the headphones if they are not turning on automatically.
4. Check for any physical damage: Inspect the headphones for any signs of mishandling, broken wires, or exposure to direct sunlight or hazards like fire. If any damage is found, it may be necessary to contact Sony customer support for further assistance.
If none of the above steps resolve the issue and your headphones still do not turn on, it is recommended to refer to the SONY WI-C310 Bluetooth Headphone User Manual for more specific troubleshooting steps or contact Sony customer support for further assistance.
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