User Manual Q&AAnswer
Oct 31, 2024 - 10:26 PM
There are a few possible reasons why some barcodes may not be read by the NETUM NT-1698W Wireless Barcode Scanner:
1. Dirty or unclear barcodes: If the barcode is dirty or unclear, the scanner may have difficulty reading it. Make sure the barcode is clean and clear before scanning.
2. Digital barcodes on electronic devices: Laser scanners like the NETUM NT-1698W may not be able to read digital barcodes displayed on phones, computers, or tablets. These scanners are designed to read physical barcodes printed on surfaces.
3. Configuration settings: The scanner's default configuration may not include support for certain barcode types. If you are trying to scan a barcode that is not commonly used, you may need to activate a specific barcode type in the scanner's settings. Please refer to the product documentation or contact the customer service team for assistance in activating the required barcode type.
4. Incompatibility with 2D barcodes: The NETUM NT-1698W may not be able to read 2D barcodes such as QR codes, Datamatrix, or PDF417. If you need to scan these types of barcodes, make sure the scanner supports them or consider using a different barcode scanner that is specifically designed for 2D barcodes.
If you continue to experience issues with barcode scanning, we recommend reaching out to the customer service team for further assistance. They will be able to provide you with specific troubleshooting steps based on your situation.
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