User Manual Q&AAnswer
Aug 08, 2024 - 02:16 AM
If you have followed the instructions and are not getting any signal on device 2 after connecting the Cox 2-way splitter kit, there could be a few potential issues to consider:
1. Check the connections: Ensure that all the coax cables are securely connected to the splitter and the devices. Make sure there are no loose connections or damaged cables.
2. Verify the device settings: Check the settings on device 2 to ensure that it is configured correctly to receive the signal. Make sure it is set to the appropriate input or channel.
3. Test with a different cable: Try using a different coax cable to connect device 2 to the splitter. Sometimes, cables can become faulty or damaged, resulting in a loss of signal.
4. Check the signal strength: It is possible that the signal strength from the wall outlet may not be sufficient to support both devices. You can try connecting device 2 directly to the wall outlet without the splitter to see if it receives a signal. If it does, you may need to consider using a signal amplifier or contacting your service provider for assistance.
If you have tried these troubleshooting steps and are still experiencing issues, it is recommended to refer to the Cox 2-way Splitter Kit User Manual for further guidance or contact Cox customer support for additional assistance.
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