User Manual Q&AAnswer
Aug 08, 2024 - 01:43 AM
To activate the COX Tuning Adapter, follow these steps:
1. Power on the Tuning Adapter and wait for the light on the front to start blinking.
2. Contact COX customer support at 1-800-699-8151 to complete the activation process.
3. Ensure that the Tuning Adapter is powered on before calling COX.
Once activated, the Tuning Adapter will complete a reboot cycle, and the light will stay solid. Power on your retail device and verify that your TV is on and the input option is set to view the retail device. If the light on the Tuning Adapter is off, you can try pressing the power button on the Tuning Adapter.
If you encounter any issues during the activation process or need further assistance, COX provides various support options:
- COX app: The COX app offers 24/7 support and help videos.
- COX website: Visit Cox.com/installhelp for installation assistance.
- Live chat: You can access live chat support on Cox.com/chat or text 54512.
- Phone support: Call 1-888-556-1193 for residential customer support.
- Accessibility support: For accessibility-related inquiries, visit Cox.com/accessibility.
Remember, once the Tuning Adapter is activated and the setup is complete, you should be able to view all channels included in your subscription. If you encounter a gray screen instead of your channels, try turning off the retail device for one minute and then turning it on again. Some retail devices may require a reboot.
Lastly, COX encourages users to recycle the Tuning Adapter kit once they are finished with it, as it is made with 100% recyclable materials.
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