User Manual Q&AAnswer
Aug 08, 2024 - 01:35 AM
If your Contour Stream Player is not working, there are a few troubleshooting steps you can try:
1. Reboot the device: Unplug the power cord from the wall, wait for 10 seconds, and then plug it back in. Give it a few minutes to reset and see if the issue is resolved.
2. Check connections: Ensure that all connections between the Contour Stream Player, TV, and Gateway are tight and properly plugged in. Make sure the HDMI cable is securely connected to both the player and the TV.
3. Verify HDMI input: Use your TV remote to press the "input" or "source" button and select the HDMI connection that matches the port your HDMI cable is plugged into on your TV. Sometimes, the TV may default to a different input source.
If these steps do not resolve the issue, it is recommended to consult the Cox Wireless 4K Contour Stream Player User Manual for further troubleshooting instructions or contact Cox customer support for assistance.
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