User Manual Q&AAnswer
Aug 08, 2024 - 01:10 AM
If your Contour box is not working, there are a few troubleshooting steps you can try:
1. Reboot the box: Unplug the power cord from the wall outlet, wait for about 10 seconds, and then plug it back in. Give it a few minutes to reset and see if it starts working.
2. Check connections: Ensure that all the connections are tight and properly plugged in. Make sure the coax cable is securely connected to an active cable outlet and the "Cable from Wall" port on the Contour box. Also, verify that the HDMI cord is connected between your TV and the Contour box.
3. Verify power supply: Ensure that the power cord is properly connected to an electrical outlet and the Contour box. Double-check that the outlet is working by plugging in another device.
If none of these steps resolve the issue, it is recommended to contact Cox customer support for further assistance. You can reach them at 1-800-234-3993 from a phone on your account. They will be able to provide more specific troubleshooting steps or arrange for a technician to assist you.
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