User Manual Q&AAnswer
Aug 08, 2024 - 12:59 AM
If your Contour box is not working, there are a few troubleshooting steps you can try:
1. Reboot the Contour box: Unplug the power cord from the wall outlet, wait for 10 seconds, and then plug it back in. This will reset the box and may resolve any temporary issues.
2. Check the connections: Ensure that all the cables are securely connected. Make sure the coax cable is connected to an active cable outlet and the Contour box. Also, verify that the HDMI cord is connected to both your TV and the Contour box.
3. Verify the TV input/source: Use your TV remote to press the "input" or "source" button and select the correct HDMI connection that matches the port your HDMI cable is plugged into on your TV. Sometimes, the TV may be set to a different input source, causing no signal to appear.
4. Contact Cox support: If the above steps do not resolve the issue, it is recommended to reach out to Cox support for further assistance. They can provide specific troubleshooting steps or arrange for a technician to visit your location if needed.
Note: The information provided here is a general troubleshooting guide. For more detailed instructions and support, please refer to the Cox Contour 2 TV Client Box User Manual or contact Cox customer support directly.
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