User Manual Q&AAnswer
Aug 08, 2024 - 12:58 AM
If your Mini Box is not working, there are a few troubleshooting steps you can try:
1. Reboot the Mini Box: Unplug the power cord from the wall outlet, wait for about 10 seconds, and then plug it back in. Allow a few minutes for the Mini Box to fully reset.
2. Check connections: Ensure that all the connections are tight and properly plugged in. Make sure the coax cable is securely connected to an active cable outlet and the "Cable from Wall" port on the Mini Box. Also, verify that the HDMI cord is connected to both the Mini Box and your TV.
3. Verify TV input/source: Use your TV remote to press the "input" or "source" button until you select the HDMI connection that matches the port your HDMI cable is plugged into on your TV. Sometimes, the TV may default to a different input source.
If these steps do not resolve the issue, it is recommended to contact Cox customer support for further assistance. They can provide additional troubleshooting steps or arrange for a technician to help resolve the problem. You can reach Cox customer support through the Cox app, their website, live chat, or by calling their support number listed in the instructions.
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