User Manual Q&AAnswer
Aug 08, 2024 - 12:44 AM
If your Gateway is not working properly, there are a few troubleshooting steps you can try:
1. Reboot the Gateway: Unplug the power cord from the wall, wait for 10 seconds, and then plug it back in. Allow a few minutes for the Gateway to fully reset and boot up. Check if the "online" light becomes solid.
2. Check connections: Ensure that all connections, including the coax cable and power cord, are tight and securely plugged in. Loose connections can cause connectivity issues.
3. Use an active coax outlet: Make sure you are using an active coax outlet. Inactive outlets are common, so try a different one if the Gateway is not working with the current outlet. The outlet should be centrally located and not surrounded by metal.
If the above steps do not resolve the issue, it is recommended to contact the product support for further assistance. You can reach out to Cox support through the following channels:
- Cox app: The Cox app provides 24/7 support and helpful videos.
- Live chat: Visit Cox.com/chat for live chat support.
- Website: Cox.com/installhelp and Cox.com/learn provide additional resources and troubleshooting guides.
- Phone: Call 1-888-556-1193 for further assistance.
- Accessibility: If you require accessibility support, visit Cox.com/accessibility for more information.
Remember to recycle the kit once you are finished with it, as it is made with 100% recyclable materials.
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