User Manual Q&AAnswer
Aug 08, 2024 - 12:42 AM
If your Contour box is not working, there are a few troubleshooting steps you can try:
1. Reboot the Contour box: Unplug the power cord from the wall outlet, wait for about 10 seconds, and then plug it back in. Give it a few minutes to reset and see if the issue is resolved.
2. Check the connections: Ensure that all the connections are tight and properly plugged in. Make sure the coax cable is connected to an active cable outlet and the "Cable from Wall" port on the Contour box. Also, ensure that the HDMI cord is connected to both your TV and the Contour box.
3. Verify the TV input/source: Use your TV remote to press the "input" or "source" button and select the correct HDMI connection that matches the port your HDMI cable is plugged into on your TV. Sometimes, the TV input/source may not be set correctly, resulting in a "No Input" message.
If these steps do not resolve the issue, it is recommended to contact Cox customer support for further assistance. They can provide more specific troubleshooting steps based on your setup and help you get your Contour box working properly.
Please note that the information provided here is a general guideline. For more detailed instructions and troubleshooting tips, refer to the Cox Contour 2 TV HD Receiver User Manual
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