User Manual Q&AAnswer
Aug 08, 2024 - 12:30 AM
To connect your COX CGM4141 Panoramic Wifi Gateway for Fiber, follow these steps:
1. Locate the Optical Network Terminal (ONT) that Cox has already installed at your residence. The ONT is usually mounted to an inside wall or inside a smart panel. If your ONT is on a garage or outside wall, refer to the FAQs panel on the back of the manual for specific instructions.
2. Check the ONT to ensure that the POWER light is solid green. Also, check that the PON or BROADBAND light is solid green. If the lights are not solid green, contact Cox at 1-888-556-1193 for assistance.
3. If there is already an Ethernet cable connected to the ONT, connect it to the ETH 1 port on the back of the Gateway. If there is no visible Ethernet cable, remove the ONT's faceplate and plug the Ethernet cable into the ONT's Ethernet port. Then connect the other end of the cable to the ETH 1 port on the Gateway and reattach the faceplate. Do not touch or disturb the PON/WAN cord as it contains dangerous lasers.
4. Plug the power cord into the Gateway and the wall outlet. This will power on the Gateway. Wait for about 10 minutes for it to fully boot up.
5. Open the Wi-Fi settings on your smartphone, tablet, or computer. Connect to the network using the network name (SSID) and password found on the bottom label of the Gateway. Once connected, verify that your internet is working by surfing the web. For easier management and security, it is recommended to personalize your network information using the Cox Panoramic Wifi app.
If you encounter any issues or have further questions, you can reach out to Cox for support through their app, website, live chat, or by calling 1-888-556-1193.
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