User Manual Q&AAnswer
Aug 07, 2024 - 06:32 AM
There could be several reasons why your Cox CGM4981 Panoramic Wifi Gateway is not working. Here are some troubleshooting steps you can try:
1. Reboot the Gateway: Unplug the power cord from the wall, wait for about 10 seconds, and then plug it back in. Give it a few minutes to reset and see if it starts working again.
2. Check connections: Ensure that all connections are tight and properly plugged in. Make sure the coax cable is securely connected to an active cable outlet and the power cord is plugged into both the Gateway and an electrical outlet.
3. Verify active coax outlet: Ensure that you are using an active coax outlet. If the Gateway is not working, try connecting it to a different coax outlet in your home.
If these steps do not resolve the issue, it is recommended to contact Cox customer support for further assistance. You can reach them through the Cox app, website, live chat, or by calling their support hotline.
Please refer to the Cox CGM4981 Panoramic Wifi Gateway User Manual for additional troubleshooting steps and support options.
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