User Manual Q&AAnswer
Aug 07, 2024 - 05:52 AM
If your internet modem is not working after following the setup instructions, there are a few troubleshooting steps you can try:
1. Reboot the modem: Unplug the power cord from the wall, wait for 10 seconds, and then plug it back in. Allow a few minutes for the modem to reset.
2. Check connections: Ensure that all connections are tight and completely plugged in. Make sure the modem is properly connected to the 2-Hour Battery and the Cradlepoint LTE.
3. Restart your computer or router: If the modem still doesn't work, try restarting your computer or router to refresh the network connection.
If none of these steps resolve the issue, it is recommended to contact Cox Business support for further assistance. You can reach them through live chat on Coxbusiness.com/chat, by texting an agent at 36009, calling 1-844-208-3743, or visiting Coxbusiness.com/selfinstall for additional resources.
Add New Comment