User Manual Q&AAnswer
Aug 07, 2024 - 01:49 AM
If the Keepsmile KS-2-APP Double Side Lighting Floor Lamp does not respond to the remote control, there are a few troubleshooting steps you can try:
1. Ensure that the batteries in the remote control are properly inserted and functional. Sometimes, the batteries may need to be replaced even if they are new.
2. Check for any obstructions between the remote control and the lamp. Make sure there are no objects blocking the line of sight between the two.
3. Try resetting the lamp by unplugging it from the power source for a few minutes and then plugging it back in. This can sometimes resolve any temporary issues with the lamp's functionality.
If the issue persists after trying these steps, it is recommended to contact Keepsmile customer support for further assistance. They can provide specific troubleshooting steps or arrange for a replacement if necessary.
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