User Manual Q&AAnswer
May 02, 2024 - 02:19 AM
There could be several reasons why your Samsung automatic ice maker is not working. Here are some troubleshooting steps you can try:
1. Allow your refrigerator to operate and cool down for 24 hours (1 full day) before the ice maker starts producing ice. This is necessary for the ice maker to reach the optimal temperature.
2. Check if the ICE OFF indicator is lit. If it is, the ice maker will not make ice. Press the ICE OFF button on the control panel to deactivate it (if applicable to your model).
3. Ensure that the ice bucket is completely inserted. On some models, if the bucket is not properly inserted, the ice maker may not function correctly.
4. Check the freezer temperature. If the temperature is not set to -2ºF (-19ºC) or lower, the ice cubes may freeze slowly. Adjust the temperature accordingly.
5. If the water filter is clogged, it can affect the production of ice cubes or slow down water dispensing. Replace the water filter cartridge with a new one.
If these troubleshooting steps do not resolve the issue, it is recommended to refer to the user manual or contact Samsung customer support at 1-800-SAMSUNG (726-7864) for further assistance.
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