User Manual Q&AAnswer
May 02, 2024 - 02:15 AM
If the front light on your Verizon Fios router is red or flashing red, it indicates a problem with the router. Here are some troubleshooting steps you can try:
1. Check the connections: Ensure that all cables, including the coax cable, Ethernet cable, and power cord, are securely connected to their respective ports. Make sure the coax cable is properly connected to a coax outlet, and the Ethernet cable is connected to the WAN port of the router and an Ethernet outlet.
2. Power cycle the router: Unplug the power cord from the router, wait for about 10 seconds, and then plug it back in. Allow the router to power up completely. The front light should turn solid white when the router is ready.
3. Reset the router: If power cycling doesn't resolve the issue, you can try resetting the router. Locate the reset button on the back of the router and press and hold it for about 10 seconds using a paperclip or a similar tool. This will restore the router to its factory settings. Note that this will erase any customized settings you may have made.
4. Contact Verizon support: If the above steps don't resolve the issue, it's recommended to contact Verizon support for further assistance. They will be able to troubleshoot the problem and provide you with the necessary support.
For additional troubleshooting tips and support, you can also use the My Fios app or visit verizon.com/fiosbusinessrouter.
Please note that the troubleshooting steps may vary depending on the specific model of your Verizon Fios router. Refer to the installation guide or contact Verizon support for model-specific instructions.
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