User Manual Q&AAnswer
Feb 19, 2024 - 12:03 AM
To activate your Assurance Wireless phone, follow these steps:
1. Get your phone ready: Make sure the battery is charged by plugging the wall charger into an electrical outlet and connecting the USB Type-C connector to your phone. Do not attempt to remove the battery as it is non-removable and doing so may void the warranty.
2. Retrieve your PIN: If you forget your PIN number, dial 611 from your new phone and listen for your mobile number. Write it down. Then, call 1-855-336-8346 and follow the recorded directions to get your PIN. You will need your new phone number, the last 4 digits of your Social Security number, and your date of birth. Write down your new PIN and keep it in a safe place.
3. Activate your service: Press and hold the Power Button to turn your phone on. Allow hands-free activation to connect the phone to the network and check for updates. This may take 5-10 minutes and the phone may power off. After it turns back on, follow the on-screen activation instructions or dial 611 and follow the recorded instructions.
4. Complete setup screens: Once your service has been activated, press the Home button and follow the prompts to complete the setup screens.
Note: If you received a replacement phone or upgrade, you can skip the activation steps and refer to the manual for instructions on how to swap your service to the new handset.
For further assistance, you can visit assurancewireless.com and log in to your account or call Customer Care at 1-888-321-5880.
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