User Manual Q&AAnswer
Feb 18, 2024 - 11:40 PM
There could be a few reasons why you are unable to connect the camera to your phone. Here are some troubleshooting steps you can try:
1. Make sure that your phone's Wi-Fi is turned on and that you have connected to the camera's hotspot signal. The camera's hotspot signal is named with "BK***" and does not require a password.
2. Check if there are any other Wi-Fi devices nearby, such as a wireless router or Bluetooth device. These devices may interfere with the camera's signal. Try turning off or moving away from any nearby Wi-Fi devices.
3. If you are still unable to get a good connection with your mobile devices, try changing the Wi-Fi channel in the camera's settings. You can choose a different channel between 1 and 11. If this doesn't work, try changing the Wi-Fi channel on your mobile devices as well.
4. If none of the above steps work, you can contact the support team at support@iWFCam.com for further assistance. They will be able to help you resolve the issue.
Please note that these troubleshooting steps are based on the information provided in the user manual for the iWFCam W8 / W9 Mini WiFi Camera.
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