User Manual Q&AAnswer
Feb 16, 2024 - 02:31 AM
There could be a few reasons why the scanner is not reading certain barcodes. Here are some possible explanations:
1. Incomplete or unclear barcodes: If the barcode is damaged, smudged, or printed poorly, the scanner may have difficulty reading it. Make sure the barcode is clear and in good condition.
2. Barcode type not activated: Some barcode types may not be activated by default on the scanner. If you are trying to scan a barcode type that is not commonly used, you may need to activate it manually. Refer to page 9 of the user manual for instructions on how to activate specific barcode types.
3. Unknown barcode type: If you are unsure about the exact type of barcode you are trying to scan, it is recommended to contact the Customer Service Team for further assistance. They can help you identify the barcode type and provide guidance on how to scan it successfully.
Please note that if you are experiencing issues with specific barcodes, it would be helpful to provide a clear picture of the barcode and the result you are getting to the customer service team. This will assist them in troubleshooting and providing you with the appropriate solution.
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