User Manual Q&AAnswer
Jan 26, 2024 - 03:12 AM
There are a few possible reasons why your washer may not be draining properly. Here are some troubleshooting steps you can try:
1. Check the pump filter: The pump filter may be clogged with debris, preventing the water from draining. Refer to the user manual for instructions on how to clean the pump filter.
2. Ensure proper drain hose installation: Make sure the drain hose is not pushed too far down the drain pipe, as this can cause siphoning. There should be an air gap between the hose and the drain pipe.
3. Check for household drain clogs: If the drain hose is clear, there may be a clog in your household plumbing. Check other drains in your home to see if they are also draining slowly or not at all. If so, you may need to call a plumber to clear the clog.
4. Verify correct detergent usage: Using too much detergent or the wrong type of detergent can create excessive suds, which can interfere with the draining process. Make sure you are using high-efficiency (HE) detergent and following the recommended dosage.
If none of these steps resolve the issue, it is recommended to contact GE Appliances customer support for further assistance. They can provide additional troubleshooting guidance or arrange for a service technician to inspect and repair your washer.
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