User Manual Q&AAnswer
Dec 08, 2023 - 11:32 PM
If your Samsung Smart Remote is not working with your Samsung TV, there are a few troubleshooting steps you can try:
1. Check the batteries: Make sure the batteries in the remote are inserted correctly and have enough power. If the batteries are low, replace them with new ones.
2. Reset the remote: Remove the batteries from the remote, press and hold the power button for about 10 seconds, and then reinsert the batteries. This will reset the remote and may resolve any issues.
3. Pair the remote with the TV: If the remote is still not working, you may need to pair it with your TV. To do this, press and hold the Return and Play/Pause buttons on the remote simultaneously for about 3 seconds. The remote will enter pairing mode, and you should see a message on your TV screen indicating that the remote is paired.
4. Check for interference: Ensure that there are no obstructions between the remote and the TV, as this can interfere with the signal. Also, make sure there are no other devices nearby that may be causing interference, such as other remotes or wireless devices.
If none of these steps resolve the issue, it's recommended to contact Samsung customer support for further assistance. They will be able to provide specific troubleshooting steps based on your TV model and remote.
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